***Update from MTD Trucks***
30 March 2020
Volvo Group Australia Factory Operations To Temporarily Shutdown
In response to the current COVID-19 pandemic, Volvo Group Australia has announced a temporary 4-week shutdown of the Wacol, Queensland manufacturing plant. The closure is set to become effective from 13 April, with work set to resume on 10 May.
President and CEO of Volvo Group Australia, Martin Merrick said of the decision “COVID-19 has made a considerable impact in limiting supply chains around the world and our supply chain is no exception. The decision to idle our factory due to global supply chain disruptions will not only serve to secure our business over the long term, it will also serve to support the 90 plus suppliers that in turn support our supply chain.”
“Volvo Group Australia is committed to supporting a safe, sustainable, efficient and productive transport and manufacturing industry locally. We are committed to customer success and acknowledge the challenges faced by our business partners in these uncertain times.”
We do not expect this decision to significantly impact the supply of Mack Trucks and Volvo Trucks to the New Zealand market during the shutdown period because of New Zealand’s current national lockdown. Clive Jones, MTD Trucks General Manager commented “the MTD team have been and will remain in contact with effected customers and are committed to working closely to minimise any impacts. Our sales support teams will remain available by phone/email to discuss current and/or future truck requirements.”
Upon New Zealand’s country shutdown on March 25th, shipments of trucks to New Zealand have been suspended to ensure port activity is restricted to essential services however, a number of completed trucks will be shipped immediately on the current lockdown being lifted.
Truck Stops NZ Ltd, the aftersales support network for Mack Trucks and Volvo Truck and Buses, is remaining open to support customers who are considered ‘Essential Services’ during the current New Zealand wide lock down.
At this unprecedented time, we would like to acknowledge the support of our customers and in particular the resilience and commitment from our team who have continued to work from home in extremely challenging conditions.
**Update – MESSAGE TO OUR CUSTOMERS – Clive Jones, GM MTD Trucks**
25 March 2020
The role your businesses play in our country’s supply chain has become even more critical as we face COVID-19 together. Every member of the Volvo Trucks team is ready to do whatever we can to keep you on the road delivering critical supplies across New Zealand.
Some things you might like to know:
- Most aspects of our sales and account management team are currently working as usual
- All current deliveries are on schedule at this time. We will keep you updated as the situation unfolds
- Truck Stops NZ Ltd is working with the relevant authorities to establish their capability to remain open and support Volvo Truck customers across the network. We will update you as soon as this has been clarified
- Truck Stops NZ Ltd, our service dealer, holds an extensive inventory of genuine Mack and Volvo parts, our 19 Truck Stops branches each holds critical parts stock.
We will continue to keep you fully updated throughout this swiftly changing situation. Thank you for your hard work. Kia kaha and stay safe.
**Covid-19 Update – Chris Brown, GM Sime Darby Commercial**
Sime Darby Commercial are closely monitoring the global outbreak of the novel coronavirus (COVID‐19) in what is a constantly changing environment. With the alert level elevation to Level Four at close of business on 25 March, we are setting in place a number of steps to ensure the business is able to support essential services.
As critical providers to New Zealand’s Emergency Services, Local Government, Freight, Utilities (including bulk gas and fuel suppliers) and Waste industries we are aware that many of our customers businesses are categorised as Essential Services.
Right now, our focus is on supporting these organisations to keep essential services operational through the availability of parts the and provision of vehicle maintenance and break-down services. On elevation of the alert level to LEVEL FOUR we will be unable to provide parts and maintenance services to customers whose businesses do not qualify as Essential Services providers.
The following businesses remain operational for parts, services and breakdowns to Essential Services providers:
- Alliance Truck and Bus
Truckstops & Alliance Truck and Bus
We understand that vehicles will break-down and/or need urgent work, however, in order to ensure we can meet your needs all vehicles must be pre-booked. Please phone/email the branch Service Advisors as usual.
For parts orders or enquiries customers are requested to email or phone in advance. Parts pick up will be arrangement, or via courier only.
We will not be collecting vehicles or visiting customers. Customers coming on site to drop off vehicles will be required to leave their keys at the front door and our Service Team will collect. During this time Drivers will not be permitted to use the onsite facilities to wait for their vehicle to be serviced/repaired.
Customers who attend our parts and service environments are reminded of the social distances required by the Level 3 and 4 alerts. Please do not be offended if our staff refuse entry to any customer who is visibly sick.
During this time Drivers will not be permitted to use the onsite facilities to wait for their vehicle to be serviced/repaired.
UD Trucks, Motor Truck Distributors Ltd (MTD) and Hino Distributors Ltd
Our truck sales companies continue to be available by phone/email to discuss your current and/or future truck requirements. While the country is at alert LEVEL FOUR we will be unable to deliver new trucks unless we get dispensation to do so. This applies to Volvo, Mack, UD and Hino trucks. We are having a number of discussions with Essential Services customers and the MIA/Government to get clarity around particular situations and will update our affected customers and this advisory note as/if the situation changes.
We are taking this extremely seriously
We are taking a wide range of precautions to prevent the potential spread of COVID‐19 and to protect our employees, customers, business partners and communities. We are committed first and foremost to the safety of our employees, contractors and business partners. Our preparedness includes closely following the Ministry of Health’s advice.
We are continuing to review the impact of COVID‐19 and will engage regularly with our suppliers to ensure we continue to deliver to our Essential Services customers throughout the country with the least possible disruption. At this point in time, we have not been advised of any significant impact on availability from our suppliers, but we will continue to monitor the situation and update you if this changes.
If you would like any clarification on any of the above please speak to your company contact or feel free to contact me directly on 021379153 or firstname.lastname@example.org. Thank you for your understanding and ongoing support during this difficult time.