MTD Trucks


Covid-19 Update

***22 September 2020***


The Auckland region moved to Alert Level 2 as at 11:59pm on Wednesday 23rd September.


The rest of New Zealand is at Alert Level .


For Aftersales care, parts or service queries, please contact our support partner Truckstops. The web site provides updates and contact details:




***31 August 2020***


The Auckland region moved to Alert Level 2 at 11:59pm on Sunday 30 August 2020.

All of New Zealand is at Alert Level 2.



*** 24 August 2020***


From 12pm Wednesday till 11:59pm Sunday the 30th of August, the Auckland will remain in Alert Level 3 with the remaining of the country staying at Alert Level 2 until the review on the 6th of September.


*** August 2020***


Following the announcement from the government regarding changes in Covid-19 Alert levels, Auckland is at Alert level 3 on from 12th August & the rest of the country in Alert level 2 till Wednesday 26th August. In these extraordinary times, we are ready to support you and your business to help minimise the impact of COVID-19.

All aspects of our sales and account management team are functioning and our sales staff are working from home wherever possible to reduce person to person contact. Our Palmerston North modification centre remains fully staffed and functional

A large and complex supply chain sits behind every truck delivery and some parts of this supply chain sit outside our control. MTD will keep in close communication with you, providing accurate information should there be any disruption to delivery schedules.If you have any concerns or questions, please do not hesitate to contact me on 027 442 4156, or your key account manager or feel free to utilise our free call number 0800 683 683.


***   13 May 2020  ***


As New Zealand moves into Covid-19 Alert Level Two on Thursday 14th May, MTD Trucks doors begin to open and it’s business as usual but with a few new rules around COVID 19 distancing and best practice. While we have been working remotely, the team has continued to discuss business needs, process orders & still deliver a number of essential trucks.

The sales staff will now be able to visit customers with all safety social distancing and relevant protocols in place and by appointment only. Please do not hesitate to call them to make a time to discuss your business needs, how the global situation has affected you & family, or just to chat about the weather. Team contact details here.

After a four week shutdown as a result of supply chain disruption, work has recommenced at the Volvo Group Australia’s Queensland based, Wacol factory, effective May 11. This stand was implemented due to the spread of COVID-19 across the globe and the subsequent disruption to shipping and component manufacture.

“Key suppliers, both locally and overseas have resumed the production and shipping of components over the last few weeks,” says Martin Merrick, President and CEO of Volvo Group Australia. “And I’m delighted to see work resume at our world class factory.

MTD NZ General Manager Clive Jones also reflects on the loyalty and spirt of both our customers and our staff during this massive upheaval to our way of life. The fact that we have been able to continue to be trusted with new orders is testament to the strength of our customers and their businesses. We will continue to work in new ways to ensure we deliver to our customers expectations.

Stay safe & stay in touch.



30 March 2020

Volvo Group Australia Factory Operations To Temporarily Shutdown

 In response to the current COVID-19 pandemic, Volvo Group Australia has announced a temporary 4-week shutdown of the Wacol, Queensland manufacturing plant. The closure is set to become effective from 13 April, with work set to resume on 10 May.

President and CEO of Volvo Group Australia, Martin Merrick said of the decision “COVID-19 has made a considerable impact in limiting supply chains around the world and our supply chain is no exception. The decision to idle our factory due to global supply chain disruptions will not only serve to secure our business over the long term, it will also serve to support the 90 plus suppliers that in turn support our supply chain.”

“Volvo Group Australia is committed to supporting a safe, sustainable, efficient and productive transport and manufacturing industry locally. We are committed to customer success and acknowledge the challenges faced by our business partners in these uncertain times.”

We do not expect this decision to significantly impact the supply of Mack Trucks and Volvo Trucks to the New Zealand market during the shutdown period because of New Zealand’s current national lockdown. Clive Jones, MTD Trucks General Manager commented “the MTD team have been and will remain in contact with effected customers and are committed to working closely to minimise any impacts. Our sales support teams will remain available by phone/email to discuss current and/or future truck requirements.”

Upon New Zealand’s country shutdown on March 25th, shipments of trucks to New Zealand have been suspended to ensure port activity is restricted to essential services however, a number of completed trucks will be shipped immediately on the current lockdown being lifted.

Truck Stops NZ Ltd, the aftersales support network for Mack Trucks and Volvo Truck and Buses, is remaining open to support customers who are considered ‘Essential Services’ during the current New Zealand wide lock down.

At this unprecedented time, we would like to acknowledge the support of our customers and in particular the resilience and commitment from our team who have continued to work from home in extremely challenging conditions.



25 March 2020




The role your businesses play in our country’s supply chain has become even more critical as we face COVID-19 together. Every member of the Volvo Trucks team is ready to do whatever we can to keep you on the road delivering critical supplies across New Zealand.

Some things you might like to know:

  • Most aspects of our sales and account management team are currently working as usual
  • All current deliveries are on schedule at this time. We will keep you updated as the situation unfolds
  • Truck Stops NZ Ltd is working with the relevant authorities to establish their capability to remain open and support Volvo Truck customers across the network. We will update you as soon as this has been clarified
  • Truck Stops NZ Ltd, our service dealer, holds an extensive inventory of genuine Mack and Volvo parts, our 19 Truck Stops branches each holds critical parts stock.

We will continue to keep you fully updated throughout this swiftly changing situation. Thank you for your hard work.  Kia kaha and stay safe.

**Covid-19 Update – Chris Brown, GM Sime Darby Commercial**

Sime Darby Commercial are closely monitoring the global outbreak of the novel coronavirus (COVID‐19) in what is a constantly changing environment. With the alert level elevation to Level Four at close of business on 25 March, we are setting in place a number of steps to ensure the business is able to support essential services.

As critical providers to New Zealand’s Emergency Services, Local Government, Freight, Utilities (including bulk gas and fuel suppliers) and Waste industries we are aware that many of our customers businesses are categorised as Essential Services.

Right now, our focus is on supporting these organisations to keep essential services operational through the availability of parts the and provision of vehicle maintenance and break-down services. On elevation of the alert level to LEVEL FOUR we will be unable to provide parts and maintenance services to customers whose businesses do not qualify as Essential Services providers.

The following businesses remain operational for parts, services and breakdowns to Essential Services providers:

  • Truckstops
  • Alliance Truck and Bus

Truckstops & Alliance Truck and Bus

We understand that vehicles will break-down and/or need urgent work, however, in order to ensure we can meet your needs all vehicles must be pre-booked. Please phone/email the branch Service Advisors as usual.

For parts orders or enquiries customers are requested to email or phone in advance. Parts pick up  will be arrangement, or via courier only.

We will not be collecting vehicles or visiting customers. Customers coming on site to drop off vehicles will be required to leave their keys at the front door and our Service Team will collect. During this time Drivers will not be permitted to use the onsite facilities to wait for their vehicle to be serviced/repaired.

Customers who attend our parts and service environments are reminded of the social distances required by the Level 3 and 4 alerts. Please do not be offended if our staff refuse entry to any customer who is visibly sick.

During this time Drivers will not be permitted to use the onsite facilities to wait for their vehicle to be serviced/repaired.

UD Trucks, Motor Truck Distributors Ltd (MTD) and Hino Distributors Ltd

Our truck sales companies continue to be available by phone/email to discuss your current and/or future truck requirements. While the country is at alert LEVEL FOUR we will be unable to deliver new trucks unless we get dispensation to do so. This applies to Volvo, Mack, UD and Hino trucks.  We are having a number of discussions with Essential Services customers and the MIA/Government to get clarity around particular situations and will update our affected customers and this advisory note as/if the situation changes.

We are taking this extremely seriously

We are taking a wide range of precautions to prevent the potential spread of COVID‐19 and to protect our employees, customers, business partners and communities. We are committed first and foremost to the safety of our employees, contractors and business partners. Our preparedness includes closely following the Ministry of Health’s advice.

We are continuing to review the impact of COVID‐19 and will engage regularly with our suppliers to ensure we continue to deliver to our Essential Services customers throughout the country with the least possible disruption. At this point in time, we have not been advised of any significant impact on availability from our suppliers, but we will continue to monitor the situation and update you if this changes.

If you would like any clarification on any of the above please speak to your company contact or feel free to contact me directly on 021379153 or Thank you for your understanding and ongoing support during this difficult time.